{"id":1996,"date":"2018-07-02T09:14:07","date_gmt":"2018-07-02T07:14:07","guid":{"rendered":"http:\/\/les-fougs.com\/wordpress\/?p=1996"},"modified":"2018-07-02T09:14:07","modified_gmt":"2018-07-02T07:14:07","slug":"incident-to-request","status":"publish","type":"post","link":"http:\/\/les-fougs.com\/wordpress\/2018\/07\/02\/incident-to-request\/","title":{"rendered":"Incident to Request"},"content":{"rendered":"<p>Pour transformer un Incident en Request dans Service Now.<\/p>\n<p>Ouvrir l&rsquo;incident.<br \/>\nClic droit dans la barre grise \u00e0 droite de Incident et choisir Create Request<\/p>\n<p><img decoding=\"async\" class=\"alignnone size-full wp-image-1999\" src=\"http:\/\/les-fougs.com\/wordpress\/wp-content\/uploads\/2018\/07\/SN1.png\" alt=\"\" width=\"630\" height=\"258\" srcset=\"http:\/\/les-fougs.com\/wordpress\/wp-content\/uploads\/2018\/07\/SN1.png 630w, http:\/\/les-fougs.com\/wordpress\/wp-content\/uploads\/2018\/07\/SN1-300x123.png 300w\" sizes=\"(max-width: 709px) 85vw, (max-width: 909px) 67vw, (max-width: 984px) 61vw, (max-width: 1362px) 45vw, 600px\" \/><\/p>\n<p>Choisir Simple Request<\/p>\n<p><img decoding=\"async\" class=\"alignnone size-full wp-image-2000\" src=\"http:\/\/les-fougs.com\/wordpress\/wp-content\/uploads\/2018\/07\/SN2.png\" alt=\"\" width=\"298\" height=\"110\" \/><\/p>\n<p>Assigner le ticket au groupe Infrastructure EMEA\/APAC<\/p>\n<p><img decoding=\"async\" class=\"alignnone size-full wp-image-1997\" src=\"http:\/\/les-fougs.com\/wordpress\/wp-content\/uploads\/2018\/07\/SN3.png\" alt=\"\" width=\"457\" height=\"161\" srcset=\"http:\/\/les-fougs.com\/wordpress\/wp-content\/uploads\/2018\/07\/SN3.png 457w, http:\/\/les-fougs.com\/wordpress\/wp-content\/uploads\/2018\/07\/SN3-300x106.png 300w\" sizes=\"(max-width: 457px) 85vw, 457px\" \/><\/p>\n<p>Cr\u00e9er le Request<\/p>\n<p><img decoding=\"async\" class=\"alignnone size-full wp-image-1998\" src=\"http:\/\/les-fougs.com\/wordpress\/wp-content\/uploads\/2018\/07\/SN4.png\" alt=\"\" width=\"292\" height=\"285\" \/><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Pour transformer un Incident en Request dans Service Now. Ouvrir l&rsquo;incident. Clic droit dans la barre grise \u00e0 droite de Incident et choisir Create Request Choisir Simple Request Assigner le ticket au groupe Infrastructure EMEA\/APAC Cr\u00e9er le Request<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[44],"tags":[],"_links":{"self":[{"href":"http:\/\/les-fougs.com\/wordpress\/wp-json\/wp\/v2\/posts\/1996"}],"collection":[{"href":"http:\/\/les-fougs.com\/wordpress\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"http:\/\/les-fougs.com\/wordpress\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"http:\/\/les-fougs.com\/wordpress\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"http:\/\/les-fougs.com\/wordpress\/wp-json\/wp\/v2\/comments?post=1996"}],"version-history":[{"count":1,"href":"http:\/\/les-fougs.com\/wordpress\/wp-json\/wp\/v2\/posts\/1996\/revisions"}],"predecessor-version":[{"id":2001,"href":"http:\/\/les-fougs.com\/wordpress\/wp-json\/wp\/v2\/posts\/1996\/revisions\/2001"}],"wp:attachment":[{"href":"http:\/\/les-fougs.com\/wordpress\/wp-json\/wp\/v2\/media?parent=1996"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"http:\/\/les-fougs.com\/wordpress\/wp-json\/wp\/v2\/categories?post=1996"},{"taxonomy":"post_tag","embeddable":true,"href":"http:\/\/les-fougs.com\/wordpress\/wp-json\/wp\/v2\/tags?post=1996"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}